As the winter holiday season of 2023 draws near, we at Octa are excited to share the updated schedules for our Customer Service and CTP teams. Our aim is to ensure uninterrupted service during the festive period, while also prioritizing the well-being of our dedicated staff. We recognize that these temporary adjustments may cause some inconvenience, and we sincerely apologize for any resultant disruptions. Our objective is to strike a balance between providing seamless service and supporting our team’s well-being during this festive period.
Customer Service Operations: Adjusted Timings
- Sunday, 31 December: Our Customer Service team will be at your service until 9 p.m. UTC+3. We welcome any assistance requests or queries you may have up to this time.
- Monday, 1 January: Observing New Year's Day, our Customer Service department will take a well-deserved break. We kindly ask our clients to arrange their service requests around this schedule.
- Tuesday, 2 January: The team returns refreshed and ready to provide support via Live chats from 5 a.m. UTC+3. We are eager to assist you with any questions or support requirements as we step into the new year.
CTP Team’s Holiday Schedule
- Sunday, 31 December: Our CTP team will be operational until 10 p.m. UTC+1. For specialized services or support from this team, please ensure your requests are submitted before this closing hour.
- Monday, 1 January: The team begins operations at 10 a.m. UTC+1 after celebrating the New Year. This break allows our team members to rejuvenate and return with enhanced dedication and energy to serve you better.
Operational Pause Duration
There will be a brief 12-hour operational pause due to these schedule changes. This planned break is intended to minimize service disruptions while also respecting our team members' holiday celebrations. Your understanding and cooperation are greatly appreciated during this time. We are committed to maintaining the quality and reliability of our services. As your trusted broker, we thank you for choosing Octa and wish you a joyous and prosperous holiday season!
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